Promptness of response :  Very quick to respond.

Structural Inspection, Birchall Wood, Hertfordshire, S Lincoln - May 2024

 

 

 

 

 

Structural Inspection, Chelford, Macclesfield, A Wood - February 2024

 

 

 

 

 

Promptness of response :  Hes bery nice friendly he did really goog job

Valuation Surveys ( Domestic)Tower Hamlets, S Begum - January 2024

 

 

 

 

 

Building Surveys,Richmond upon Thames,Suleyman - July 2023

 

 

 

 

 

Building Surveys,Priorslee, Telford, P Wilkinson - July 2023

 

 

 

 

 

Building Surveys, Beaconsfield, Bucks, H Gray - June 2023

 

 

 

 

 

Promptness of response :  quick and good advice

Building Surveys,Seddons farm Estate, Bury, R Murray - June 2023

 

 

 

 

 

Building Surveys,Blowick, Southport, J Nightingale - May 2023

 

 

 

 

 

Promptness of response :  Excellent service throughout. The survey carried out was detailed and specific. It helped us to make a decision to not go ahead on the property possibly saving us a lot of money. Highly recommended

Building Surveys,Buckley, Flintshire, C Owens - April 2023

 

 

 

 

 

Promptness of response :  Appointment arranged promptly and carried out in a professional, efficient manner.

Building Surveys,Bridgnorth, Shropshire, M Timmins - April 2023

 

 

 

 

 

Building Surveys, Birmingham, M Leung - April 2023

 

 

 

 

 

Promptness of response :  Hello, We used Neil to access some trees that we'd been asked to remove because of potential damage to the house foundations. After Neil did the survey of the trees and wrote the report up within a week. It was a wonderful surprise to be told that we could keep the trees and they were far enough away to not be a problem. Great service would recommend.

Electrical Reports,Kersal Vale, Salford, S Morris - March 2023

 

 

 

 

 

Promptness of response :  Waited about 10 days for survey but this was apparently because I wanted a Level 3 survey rather than level 2. A bit dissappointed at this wait as I was really anxious about the cracks which had appeared but in the end satisfied with outcome.
Quality of service :  Surveyor arrived on time, took photographs of property and damage to coving and plaster work. Spoke to me about the history of one particular crack in bedroom wall plaster - have lived here for 50 years. He acknowledged my concern and the anxiety the issue had caused me and was able to identify the issue, explain it to me and reassure me no immediate work was needed and crucially no danger to myself or the property.
Value for money :  It was worth every penny of the fee for the reassurance I was given and to have the repair required identified. Also to know the approximate cost of repair and that it was not required immediately.
Professionalism :  Prompt response to request for surveyor and subsequent e-mails of enquiry. Treated myself and my home with respect throughout the inspection and his findings and recommendations were clearly explained and easy to understand.

Structural Inspection, Liverpool, P Hughes - February 2023

 

 

 

 

 

Building Surveys, Southport, Merseyside, P King - January 2023

 

 

 

 

 

Promptness of response :  Responded immediately
Quality of service :  Efficient and simple to use, they also set out the differences between the levels of surveys which really helped me choose which I thought was fantastic
Value for money :  Their quote was approximately
Professionalism :  Always responded to emails within a couple of hours.

Building Surveys, Manchester, C Higgins - November 2022

 

 

 

 

 

Building Surveys, Walsall, H Walton - November 2022

 

 

 

 

 

Homebuyer Survey, Indigo Mews, G Cairns - September 2022

 

 

 

 

 

Promptness of response :  Quick response which was great

Building Surveys, Horsell, Woking, J Clarke - August 2022

 

 

 

 

 

Promptness of response :  Very quick response and Meagan also replied to my follow up emails answering all my questions very quickly.
Quality of service :  Very happy with the level of detail provided in my survey.
Value for money :  I chose the mid range priced option from my results, I think it's very good value for money.
Professionalism :  Meagan was very professional in all her replies to my emails.

Building Surveys, Manchester - P Carter - July 2022

 

 

 

 

 

Building Surveys, Letchworth - N Hurst - June 2022

 

 

 

 

 

Home Survey and Valuation, London - S Belnavis - May 2022

 

 

 

 

 

Building Surveys, Ruilslip - Y P Siu - May 2022

 

 

 

 

 

Building Surveys, London - E Matthews - April 2022

 

 

 

 

 

Promptness of response :  After booking a survey, there is no confirmation from their booking page or confirmation email. They have issues with their email system, some emails can't go through. I was able to get my survey report after several phone calls and they send the email through their alternative email system.
Quality of service :  Their lead time is acceptable to me, one week of waiting for surveryor and 7 working days for report.

Building Surveys, Manchester, A Chan - March 2022

 

 

 

 

 

Promptness of response :  Very prompt response to my enquiry.
Quality of service :  Heyes carried out a Level 2 building survey, with the option of increasing this to a Level 3 if necessary. The survey report was ready within 5 days and relatively comprehensive. Telephoned the surveyor who produced the report and he was more than happy to answer my queries.
Value for money :  I felt that in comparison to some other surveyors this was a fair price for the work done.
Professionalism :  Very courteous, helpful and professional.

Building Surveys, Wolverhampton - M & J Adamson - January 2022

 

 

 

 

 

Building Surveys, Watford - K Sharma - November 2021

 

 

 

 

 

Valuation Surveys ( Domestic), Haringey - K Pham - November 2021

 

 

 

 

 

Professionalism :  I was pleased with the professional and prompt response and the proposed fee was in line with other quotes.i did not follow up since the sale fell through due to matters beyond my control

Building Surveys, Manchester - A Pojur - November 2021

 

 

 

 

 

Building Surveys, Barnet, Greater London, B Hui - September 2021

 

 

 

 

 

Homebuyer Survey, London, P Gunning - September 2021

 

 

 

 

 

Building Surveys, Wednesbury, West Midlands, J Moule - September 2021

 

 

 

 

 

Promptness of response :  Emailed me the following day
Quality of service :  Quickly organised the survey, report is easy to understand and payment was easy to sort out. Would highly recommend.
Value for money :  Service is priced great and completely fuss free.
Professionalism :  Very professional in the correspondence.

Building Surveys, Harrow, Middlesex, S De Abreu - August 2021

 

 

 

 

 

Quality of service :  One or two exclusions were just excuses. Not lifting a carpet to inspect the floor is nonsense. This should be done in every house survey. The light switch to the loft was on the wall next to where the ladder rests on the ground. It is reasonably well lit. Certainly adequate for a survey. My impression was that this was an edited template and it showed.

Building Surveys, Harrow, Greater London, A Secker - April 2021

 

 

 

 

 

Homebuyer Survey, London, P Shreyas - April 2021

 

 

 

 

 

Homebuyer Survey, Coventry, R Winter, March 2021

 

 

 

 

 

Building Surveys, Manchester, J Leonard - March 2021

 

 

 

 

 

Promptness of response :  Great response

Building Surveys, Hemel Hempstead, C. Hann, January 2021

 

 

 

 

 

Building Surveys, Barnet, M Hussain - January 2021

 

 

 

 

 

Promptness of response :  Fantastic service. Quick and thorough.

Homebuyer Survey, Solihull, K Lee - January 2021

 

 

 

 

 

Building Surveys, High Wycombe, C Santamaria - January 2021

 

 

 

 

 

Quality of service :  Although most of the report was helpful, at least one of the disclaimers was not. I had made my own survey of the loft. The ladder sections each have to be locked when extended before the bottom is allowed to rest. It is then sturdy. The loft is reasonably well lit IF one switches on the lights from the switch adjacent to the foot of the ladder and labelled "Loft Switch". Several items required "a specialist" but no recommendations or a link to suggestions.

Building Surveys, Harrow, Middlesex, A Secker - January 2021

 

 

 

 

 

Building Surveys, London, C Jarmouni - November 2020

 

 

 

 

 

Promptness of response :  Dealt with within our timescale
Quality of service :  Detailed and comprehensive report
Value for money :  Other quotes seemed far higher for the equivalent service
Professionalism : 

Building Surveys, London, Gerald E - November 2020

 

 

 

 

 

Building Surveys, Crewe, Cheshire, A Coxon - October 2020

 

 

 

 

 

Promptness of response :  Heyes Chartered surveyor responded quickly and ran the survey quickly.
Quality of service :  The chartered surveyor originally submitted a report that contained sections which didn't apply to the property surveyed. I did not receive a report produced with reasonable care.
Value for money : 
Professionalism :  I had to chase the supplier repeatedly for over 2 weeks to get clarification on what had happened, and why the report contained sections that didn't apply to the property. It is only when I lost patience and asked for a refund with reference to Part 1 Chapter 4 of the Consumer Rights Act 2015 that the surveyor said I had been sent a "draft" and then sent me a version with the comments I had queried deleted.

Building Surveys, London A-S Kaloghiros - October 2020

 

 

 

 

 

Rent Reviews Residential, London, D Patel - September 2020

 

 

 

 

 

Promptness of response :  The actual survey was done promptly but see comments below.
Quality of service :  The survey was very good in terms of it's depth and analysis and the advice and guidance it offered. However, and sadly (not counting the morning of the survey) it took 8 working days for the report to be delivered. This was contrary to the marketing advice that said quite clearly that survey report would be available within 7 working days. This was important to us as we were trying to speed up all the negotiations etc., in getting the house purchased. As it turned out the contents of the survey persuaded us to terminate all negotiations for the house.
Value for money :  The quality of the survey report (albeit delivered late) was excellent.

Structural Inspection, Evesham, Worcestershire, M Sutherland - March 2020

 

 

 

 

 

Building Surveys, Statford upon Avon, J Simmonds - March 2020

 

 

 

 

 

Promptness of response :  Yes, a day after.
Quality of service :  Did not use.
Value for money :  Came down in price to match the lower quotes.
Professionalism :  Yes, they sent a detailed e-mail with what to expect from the survey and helpful attachments of a sample survey and RICS guide. Email was personalised and the company was based in the locality which was encouraging and price was competitive. Was a company I would go with.

Building Surveys, Barnt Green, Birmingham, Mr & Mrs Marriott - February 2020

 

 

 

 

 

Promptness of response :  5* Excellent service.
Quality of service :  5*
Value for money :  5*
Professionalism :  5*

Homebuyer Survey. S Tedesco, Preston, January 2020.

 

 

 

 

 

Promptness of response :  Quick reply and easy to arrange survey
Quality of service :  Survey was comprehensive but a few obvious points. Estimates for work required not overly accurate. Survey was delivered within 1 week. Generally worthwhile with some valuable points made, so now prepared for the work required.
Value for money :  How can you put a price on piece of mind?
Professionalism :  However failed to ring back on one point raised regarding the level of work regarding the roof.

Building Surveys. C Titley, Bridgnorth, January 2020.

 

 

 

 

 

Schedules of Condition, Mossley, Tameside, B Bartley-Jeacock - January 2020

 

 

 

 

 

Building Surveys. M Galic, Coventry, December 2019.

 

 

 

 

 

Promptness of response :  Connected quickly and within a week the valuation survey was completed.
Quality of service :  Within a week of the valuation survey a quality detailed valuation report was provided.
Value for money :  It was a little more than the average but a more detailed report than the cheapest valuation report on the same property done by a 3rd party. Worth the money for the confidence.
Professionalism :  The surveyor who did the actual valuation report had good communication skills and collected all the information required to do a full and detailed valuation. The office that arranged the valuation communicated clearly and promptly. The office that dealt with my over payment on line dealt with the problem quickly.

Valuation Surveys ( Domestic), Warrington, Bernard - December 2018

 

 

 

 

 

Building Surveys Leeds - Ms Robinson, Dec 2018

 

 

 

 

 

Building Surveys, Kirky Malzeard, Lauren - November 2018

 

 

 

 

 

Building Surveys, York, North Yorkshire, Eirini - November 2018

 

 

 

 

 

Building Surveys, Leamington Spa, CATH - August 2018

 

 

 

 

 

Homebuyer Survey, Cheltenham, Gloucestershire, Francesca - April 2018

 

 

 

 

 

Professionalism :  Would have preferred to have had personal contact with the Surveyor and would have liked to have been present while he was doing the work so that I could put any additional concerns directly to him. I was disappointed to find that this facility was not available to me

Architectural Design (Medium projects), Chorley, Lancashire, Melville - April 2016

 

 

 

 

 

Building Surveys. Many thanks Jeff , Manchester, November 2015

 

 

 

 

 

Architectural Design (Medium projects) Many thanks MICHAEL, manchester October 2015

 

 

 

 

 

Building Surveys. Many thanks. David. Stockport, Cheshire. November 2015

 

 

 

 

 

Quality of service :  Took longer than the 48 hours to complete the survey
Professionalism :  Not very good at communication, still waiting for a reply to a query that I have left on his mobile. No answer machine facility on business number.

Building Surveys. Karen. Manchester. October 2015

 

 

 

 

 

Promptness of response :  Excellent service
Quality of service :  Listened to our requirements and was very helpful
Value for money :  Quality is worth paying for !
Professionalism :  Very patient with us and kept us informed frequently

Architectural Design (Medium projects). Alexander. Walton-le-Dale, Lancashire. October 2015

 

 

 

 

 

Promptness of response :  Excellent service provided by Neil Heyes - he was prompt and professional and very good value for money

Building Surveys. Anna. Warrington, Cheshire. May 2015

 

 

 

 

 

Promptness of response :  Very friendly and explained things in a way I would understand.
Quality of service :  Very quick to do the survey and the report was also returned very quickly

Homebuyer Survey. Julie. Wiggan, Greater Manchester. April 2015

 

 

 

 

 

Quality of service :  Received phone call within minutes of entering enquiry onto website
Value for money :  The fee was in line with other surveyors.
Professionalism :  The supplier was very professional and explained the problem in easily understandable language.

Structural Inspection. Sheila. Warrington, Cheshire. April 2015

 

 

 

 

 

Value for money :  Excellent service. Contacted within 24 hours on the monday. Surveyed tuesday and report wednesday. Explained what would happen and this was absolutely correct. Would definitely recommend Heyes and also use them again

Building Surveys. Beverley. Walton-le-Dale, Preston

No problems with the web site, it worked well and I used Neil Heyes. He made prompt contact, a professional efficient service. Thanks

Peter, Bolton

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