Promptness of response :  Inspection visit took place promptly on 5 May but written report was not provided to me until 18 May.
Quality of service :  Report was concise but clear, and addressed my main concerns.
Value for money :  The fee quoted by this supplier was the most competitive of those I looked at.
Professionalism :  The engineer who came to the house was punctual and did a thorough job of inspection, so far as I can judge.

Structural Inspection, London, R Hathaway - May 2021

 

 

 

 

 

Shohei Soda showed fantastic professionalism with me, a lay person. Made sure everything was clear and was happy to discuss with my architect and contractor all the requirements for my kitchen renovation. Will use company again.

Structural Surveyor, London, Ijeona - August 2020

 

 

 

 

 

Promptness of response :  Extremely efficient on both booking an inspection as producing a report!
Professionalism :  Extremely professional and courteous

Structural Inspection, Hounslow, Middlesex, R Pulman - March 2020

 

 

 

 

 

Promptness of response :  Responded within 24hrs. Clear instructions on what I needed to provide in order to receive a substantive quote.
Quality of service :  Provided a detailed quote.

Structural Calculations, LONDON, P Evelyn - March 2019

 

 

 

 

 

Promptness of response :  Very good response

Structural Inspection, LONDON, M Ridwan - March 2019

 

 

 

 

 

Structural Inspection. E. Lok, New Cross, March 2019.

 

 

 

 

 

Professional, punctual and accommodating. Would definitely recommend. Thank you for your prompt and thorough service and report. Greatly appreciated.

General Structural Inspection, South East London, Jenna - October 2018

 

 

 

 

 

Value for money :  I have no other prices to compare but I got the service I was happy to pay for.

Structural Inspection, London, Simon - August 2018

 

 

 

 

 

Promptness of response :  Response was within a few hours.

Structural Inspection, London, Freddie - June 2018

 

 

 

 

 

Promptness of response :  The team replied with great detail and were very helpful but could have been quicker with their responses via email. The report came quickly though, in around one week after they had visited the property.
Quality of service :  It was an excellent service and they were on-hand to answer any questions.
Value for money :  They were slightly more than other companies but the level of service made them good value for money.
Professionalism :  A very professional service with good expertise and customer service.

Structural Inspection, London, S Boggis-Rolfe - June 2018

 

 

 

 

 

The team were very professional, reasonably priced and helped us with all of our questions. I would definitely recommend them.

Structural Engineering, London, Tasich - June 2018

 

 

 

 

 

Promptness of response :  Very quick to respond both to the initial localsurveyorsdirect request and to all subsequent requests. Responses were detailed and clear
Quality of service :  Professional and knowledgeable people attended my property, were able to answer my questions in depth and provide sound analysis. The ensuring report was of a very high quality, again detailed and informative.

Structural Inspection, London, Sikandar - June 2018

 

 

 

 

 

Structural Inspection, London, Luke - November 2017

 

 

 

 

 

Promptness of response :  Emails and phone calls were prompt, friendly and professional.
Quality of service :  While they did help me understand and gain a clearer view of my property's status, the discussion drifted from my initial concern such that the end report was clear and informative but did not address the initial problem.
Value for money :  The resulting report makes clear the structural condition of my property.
Professionalism :  The two engineers were well informed but not chartered as the website led me to believe. Their inspection process was thorough to the limit of their experience but local sources have provided me with pertinent information the Structured Environment inspectors did not know.

Structural Inspection, London, Marion - October 2017

 

 

 

 

 

Structural Inspection, Elstree, Hertfordshire, Mitch - June 2017

 

 

 

 

 

Value for money :  The actual quote was higher than the one on the price comparison because of VAT. I'm not sure whether structured environment or local surveyors direct are at fault for this.
Professionalism :  The report was supplied late

Structural Inspection, London, Solomon - June 2017

 

 

 

 

 

Promptness of response :  Site visit within a few days of initial enquiry. Structural engineers report received 2 weeks after site visit due to Christmas holidays.
Quality of service : 
Value for money :  Price quoted on localsurveyorsdirect suggested VAT included. This was not the case so actual price 20% higher than quoted - and I did raise the question with Structured Environment Limited.

Structural Inspection, London, Neal - February 2017

 

 

 

 

 

Promptness of response :  Survey took place less within 2 days of the call.

Structural Inspection, London, William - October 2016

 

 

 

 

 

Promptness of response :  Yes
Quality of service :  In flexible pricing - expected full payment without delivering anything. Missed out completely the basic requirement that the roof where the chimney support was needed is sloping and designed the steels going through the side of the house!
Value for money :  I would never use them again
Professionalism :  I would never use them again - I wrote an email complaining to the MD / Partner and never received a reply. Structural Inspection, London, Ivan - July 2016 Response from Alan Burden - Director, Structured Environment Limited: Just to set the record straight Mr Snell, I did not receive any email of complaint. We always seek 100% satisfaction from our clients, and any complaints are taken very seriously.

We did not miss out any of the sloping roof requirement or design steels ‘going through the side of the house'. Mr Snell, you were provided with a fully detailed structural design with calculations within one week of our site visit. In return for our efforts you were verbally abusive to all three staff assigned to the project, decided to set your own schedule for payment in contradiction to our agreement, and repeatedly threatened to denigrate us over the internet (a threat that you appear to have carried out).

 

 

 

 

 

Structural Inspection, Greenford, Middlesex, Gordon - May 2016

 

 

 

 

 

Promptness of response :  Great service and swift report followed up. Would recommend and use again.
Value for money :  Great value for money.

Architectural Design (Small Projects), London, James - April 2016

 

 

 

 

 

Structural Inspection, London, Mr Carbonnier - May 2016

 

 

 

 

 

Promptness of response : 
Quality of service : 
Value for money : 
Professionalism : 

Structural Inspection. Frances, London. March 2016.

 

 

 

 

 

Value for money :  too expensive for simple task I had

Structural Inspection John, East London, November 2015

 

 

 

 

 

Promptness of response :  They did not respond to my initial contact, but when I phoned the following week they were very helpful and had the details I had supplied on the website.
Quality of service :  They were through, professional, accommodating, and helpful.
Value for money :  They charged what seemed a very fair price for a very friendly and professional service.
Professionalism :  They were knowledgable, helpful and very professional.

Structural Inspection. Amanda. London E7. November 2015

 

 

 

 

 

Structural Calculations. Many thanks. Piers. East London. October 2015

 

 

 

 

 

Structural Calculations. Thank you. Saeeda. Ilford, Greater London. September 2015

 

 

 

 

 

Structural Inspection. Many thanks. Surendra. London N15. September 2015

 

 

 

 

 

Structural Inspection. Many thanks. Maxine. London E11. August 2015

 

 

 

 

 

Structural Inspection. Many thanks. Daniel. East London. July 2015

 

 

 

 

 

Promptness of response :  The supplier came back to me promptly though not always the same person coming back to me.
Quality of service :  Well spotted problems with the structure and professional report
Value for money :  Yes, they were the only ones that would give an opinion on the structure at a reasonable price.

Structural Inspection. Luis. London E15. June 2015

 

 

 

 

 

Structural Inspection. Many thanks. Henry. Cobham, Surrey. May 2015

 

 

 

 

 

Conveyancing Buying. Thank you. Joergen. London NW11. April 2015

 

 

 

 

 

Structural Calculations. Many thanks, Jamie, South West London

 

 

 

 

 

Structural Inspection Thankyou, Robert C, North London

 

 

 

 

 

Structural Calculations Many thanks Primitiva, London

The website is good, as were Structured Environment who carried out a Structural Inspection for me.

Gerardo, Southwark

The website worked well. I placed an order with Alan Burden Structured Environment. All satisfactory. Worked efficiently and came within expected budget for this area of work. Surveyor met at appointed time and was able to give quick assessment re support walls, backed up by written report.

Tim, London W10

We used Alan Burden of Structured Environment Ltd, London W10 in May. They were thoroughly professional, pleasant and efficient, report produced very quickly for my review before a final copy was sent. Enabled us to get new buildings insurance at a lower rate for a house with previous historic subsidence. Excellent website, worked well for us. Kind regards S Farber The website operated satisfactorily. It was very easy to use, very user friendly. I placed an order with Alan Burden. The work was satisfactory. It was handled very well and a very professional way. Great service saved us over £900. Hope the feedback helps. Regards, Imran I placed an order with Structured Environment Ltd. The work was carried out, satisfactorily, swiftly and responsively. Structured Environment were a pleasure to work with -- the surveyor was happy to make changes to the original drawing when I realised that I needed to include more information. Regards, L Kremer I placed an order with Structured Environment Ltd. His work and advice was of a very high quality. An excellent service provided by Alan Burden, the engineer at Structured Environment Ltd. David Chavannes I just wanted to say that using your site was an absolute blessing, as I had an entire team and several partners working within a building consultant, architecture and engineering firms who couldnt properly find a structural engineer we needed. And when I personally searched through your site, finding a number was so helpful and efficient at a very crucial, pressurized time. Thank you! I can also confirm that Structured Environment Ltd, with Alan Burden, did an absolutely outstanding job at the actual work, in liaising and meeting with us, in listening to and supporting our vision and project, as well as being willing to support a charity project through a reduced fee as an in-kind support. They are brilliantly professional, thorough and kind. Structured Environment should be very highly reviewed and recommended. Many thanks, Ben The website was helpful. I went with Structured Environment Limited. The work was carried out and I was very satisfied. They did exactly what was necessary for my request and in a timely efficient manner.

Thank you, N Tarrant