Promptness of response :  Very quick to contact me
Quality of service :  Very thorough with survey

Building Surveys, Cornwall, L Garner Fri, 16/09/2022 - 09:29

 

 

 

 

 

Quality of service :  Very Very poor communication! Not answering emails and phone messages. Still waiting for report even thou the survey was done 2 1/2 weeks ago. Would not recommend to anybody!
Value for money :  Charged extra money for inspection of drains but did not go equipped with the right tools to lift drain covers
Professionalism :  Poor customer service!

Building Surveys, Polruan, Cornwall, S Cole - June 2022

 

 

 

 

 

Building Surveys, Cornwall - A Higgs - May 2022

 

 

 

 

 

Building Surveys, Newquay, Cornwall, A Rayner - February 2022

 

 

 

 

 

Building Surveys, St. Austell, Cornwall, C Sewell - June 2021

 

 

 

 

 

Professionalism :  Overall feedback, polite friendly, slotted us in earlier than date set. Thorough. Efficient and helpful thankyou

Building Surveys, St Austell, Cornwall, L Layton - June 2021

 

 

 

 

 

Building Surveys, Lostwithiel, Cornwall, D Dartnell - April 2021

 

 

 

 

 

Promptness of response :  Good service
Quality of service :  A good and comprehensive guide
Value for money :  We were very happy with the quote
Professionalism :  Good website with plenty of advice

Building Surveys, St. Austell, Cornwall, K Miller - March 2021

 

 

 

 

 

Promptness of response :  Responded very quickly. Unable to proceed with a purchase as yet so unable to use their services.

Building Surveys, Camborne, Cornwall, E Dean - March 2021

 

 

 

 

 

Promptness of response :  Sarah Harrower responded quickly to our first contact but due to a surge in demand for surveys as the housing market reopened was unable to carry out the survey as quickly as may have been the case. But we were very satisfied with the service
Quality of service :  The report from Sarah backed up with a telephone conversation was very thorough, informative and effective in identifying key issues for us. We plan to renovate the property and her advice on the feasibility of some options was very valuable as was her local knowledge
Value for money :  The feee was not the lowest quote we had but previous reviews led us to believe that this was our best option. We are satisfied that we had value for money.
Professionalism :  A very professional and flexible approach throughout from Sarah

Building Surveys, Polruan, Cornwall, F Hext - September 2020

 

 

 

 

 

Professionalism :  Very responsive agent. However service not required, had to call off due to a vendor removing property from the market.

Building Surveys, Indian Queens, Cornwall, R Dingwall - August 2020

 

 

 

 

 

Promptness of response :  I received an immediate response from Ms. Sarah Harrower, as a result of which I commissioned her to carry out the valuation which I require.
Quality of service :  I cannot comment yet, as I am still awaiting the valuation report from Ms. Harrower.
Value for money :  See above.
Professionalism :  See above.

Valuation Surveys ( Domestic), Fowey, Cornwall, Mr. R L Mauchline - August 2020

 

 

 

 

 

Professionalism :  Sarah was excellent. I was also talked through the survey afterwards and was able to ask any questions which was invaluable as a first time buyer. The survey was thorough and I was extremely pleased with the service provided.

Building Surveys, Camborne,, Cornwall, M Brannan - June 2020

 

 

 

 

 

Promptness of response :  Responded quickly, but not so fast as to be harassing or pushy.
Quality of service :  Our requirements were discussed, the relevant level of survey advised & agreed, and promptly carried out.
Value for money :  Compared with other quotes, the costs were very competitive, beating most for the level of survey required.
Professionalism :  Sarah was very professional, instantly impressive with her knowledge of the area, what was needed, and outlined the specific points to areas of the type of property in question that should & would be investigated. The survey was then carried out promptly, we feel it was a thorough and detailed. We were left feeling we had the right surveyor, the right survey, at the right cost. Thankyou & Fully recommended.

Homebuyer Survey, Cornwall, M Collyer - May 2020

 

 

 

 

 

Professionalism :  We had a telephone conversation and email correspondence, but I decided against going ahead with a purchase due to uncertainty over savings and potential reduction in income because of Corona virus. But will be likely to use when things improve again.

Building Surveys, Liskeard, Cornwall, I Beighton - March 2020

 

 

 

 

 

Building Surveys, Saint Columb, Gary - December 2019

 

 

 

 

 

Promptness of response :  Did not tell us that they were away for two weeks, so was worried that I had paid first and had nothing to show for it
Value for money :  Not the cheapest survey - but have nothing to compare it with
Professionalism :  Good written report, but can improve on communications- see previous comment

Homebuyer Survey, Bodmin, Vince - October 2019

 

 

 

 

 

Party Wall, Plymouth, Mr & Mrs Ross - July 2019

 

 

 

 

 

Homebuyer Survey, Looe, Mr Lockyer - May 2019

 

 

 

 

 

Promptness of response :  Responded quickly by phone and email
Quality of service :  Was keen to explain the service and how it was better than others
Value for money :  I didn't use them but only because I had an urgent requirement and they were fully booked, otherwise I would have done.
Professionalism :  Very professional, thorough and helpful.

Building Surveys. N Budden, Truro, April 2019.

 

 

 

 

 

Quality of service :  Only quibble would be the dirt that fell to the floor when accessing the loft, but not really an issue.

Building Surveys Truro - Mr Crute, Dec 2018

 

 

 

 

 

Homebuyer Survey, Truro - Mr Zolkiewicz, Mar 2018

 

 

 

 

 

Party Wall, Looe, Cornwall, Valerie - March 2018

 

 

 

 

 

Party Wall, Fowey, David - October 2017

 

 

 

 

 

Quality of service :  Not received written report yet but given detailed verbal feedback.

Homebuyer Survey, Penzance, Cornwall, Rachel - September 2017

 

 

 

 

 

Homebuyer Survey, Saint Austell, Melanie - September 2017

 

 

 

 

 

Value for money :  I received a long, detailed verbal report following the survey. I have yet to receive the written report but have been away from home all week so not concerned

Building Surveys, St Austell, Cornwall, Hilary - June 2017

 

 

 

 

 

Building Surveys, St Austell, Cornwall, Lesley - June 2017

 

 

 

 

 

Promptness of response :  Good communication, initially by phone.
Quality of service :  A very thorough survey was undertaken, which was explained to me personally when I phoned. An email was subsequently received at a later date.
Value for money :  I had other quotes of around the same amount, so felt this was a competitive quote.
Professionalism :  Very efficient yet friendly and understanding.

Energy Performance Certificates (EPC), Bath, Ali - December 2016

 

 

 

 

 

Professionalism :  Survey completed very promptly. A summary email was sent to me and an invitation to phone to go through the details that day. This was all very good. The full report was a little slower to arrive than expected, but no real problem for me.

Energy Performance Certificates (EPC), Bath, Alison - October 2016

 

 

 

 

 

Building Surveys, Looe, Cornwall, R Groocock - July 2016