Customer Privacy Policy

LOCAL SURVEYORS DIRECT LIMITED - CLIENT'S PRIVACY POLICY

Who we are

Local Surveyors Direct includes the websites:

Your Information

The information you provide in our form to request an estimate is used to give you the contact details (and estimates if appropriate) of up to 8 suppliers. If you do not wish to enter a telephone number, you can instead enter 0000. We use the postcode you supply (either the postcode district or the full postcode if given) as a means of determining the closest suppliers to you, so that we only give you details relevant to you. We use the email address you supply to send you an email with all the contact details of up to 8 suppliers in your area. You are then able to contact them directly if you wish. We will also send you an email requesting feedback on our website and on any of the suppliers you have chosen to use. After that we will not use your information again.
Your information is stored by us for a maximum of 1 year. After 1 year your information will be deleted.

Who we share your data with

The information you provide to us on the estimate form is passed to the suppliers in your local area, so that they can contact you about your requirement and provide a more accurate estimate for you. We do not pass your information on to any other third parties. We do not add your details to a mailing list.

Cookies

Like many companies, we use Google Analytics to count the number of unique and return visitors to our site, and to track what parts of the website are visited. These cookies do not contain any personally identifiable information about you, and they are used only to help us improve our website and our service to you. We only use this analytic data in aggregate, meaning that we look at a summary of the data on a collective basis, not on an individual basis.  By continuing to access our site, you are consenting to our use of cookies. If you choose not to allow cookies, you will still be able to browse our website.

There are two types of cookie - "permanent" cookies, which are stored on your computer's disk, and "session" cookies, which are only stored in the browser's memory and are automatically deleted after 23 days. We only use session cookies.

Specific instructions on how to manage cookies in the most common internet browser programs are given below.

Some companies use cookies to try to give you advertisements which they think will be relevant to you, and some companies share this information between different websites. For example if you visit a website about cars, then you might  find that you start seeing advertisements for cars on other websites too! Some people feel that this is an infringement of their privacy.

We don't have third party advertisements at all on our website, so none of this applies to us, and none of our cookies are used for bad purposes!

If you have followed all the instructions to enable cookies, but you still get the error message about cookies, please check to see if you have any other security or privacy software installed on your computer. There are a lot of products available which have cookie control features and it's not possible for us to give instructions for all of them.

Your rights

If you are not happy with your information being used in this way, you can contact us and ask us to stop the process of generating estimates and passing your information to the relevant suppliers. You can also request that your data be permanently deleted. Please be aware that if you do request this, this will also mean that we will be unable to provide you with any of the information that you have given us, the details of any suppliers we provided you with, or even that you have used our system at all. We will deal with these requests within a reasonable timeframe.

Concerns and complaints

If you have any concerns, in the first instance this should be brought to the attention of our Customer Service Team by email: enquiries@localsurveyorsdirect.co.uk, tel: 01962 674840.  In the event that a satisfactory result cannot be gained from  the Customer Service Team, the concern can be escalated to our Managing Director, JJ Heath-Caldwell : jj@localsurveyorsdirect.co.uk, 01962 761565